Professional Certificate in Flight Services

Associated Partner
Dual Award

BMA’s Advanced Short Professional Courses is specifically designed to give students the training and experience required to provide top quality service while working as part of a crew member. Our program provides the proper mix of theory, skills development and practical experience to ensure graduates are ready to serve efficiently and confidently.

Flight Services programme provides student the training and experience they need to provide top quality service while working as part on flight cabin crew. BMA’s Professional Certificate in Flight Services is the ONLY TRAINING IN MALAYSIA WITH LIVE TRAINING IN AN OPERATING AIRCRAFT.

Students will be assessed by their assignment, projects, case studies, observation, exams, presentations and role-plays that will be held in the mock aircraft or at the airline training centre.

Domestic Student:  Successful completion of SPM

International Student:  Successful completion of Year 10 or equivalent and minimum English Placement IELTS 5.5 or equivalent

  • Overview of Aviation
    • Regulation & Overview of aviation terminology
    • Air Travel Formalities & Facilities
  • Theory & Physiology of Flight & Flight Deck Observation
    • Aircraft Familiarization covering Air Stairs, Lighting, Oxygen, Water & Waste
    • System, Heating & Ventilation
    • Physical and Exterior Description
    • Safety and Emergency Procedures
    • Surface Contaminator and Briefing
    • First-aid & Air sickness
  • Pre-flight & Safety Check and Passenger Handling
    • Pre-flight & pre-take off check
    • Pre-landing & post-landing check
    • Managing an passenger interaction
    • Restraints, Cabin Baggage, Carry on, and Electronic Devices Services to Ground Passengers
  • Cabin Crew Profession
    • Healthy Living & Lifestyle
    • Personal Appearance
    • Meteorology Knowledge & Crew Responsibilities
  • Coordination and In-Flight Communication System
    • On-board system, In-flight service, Inter-phone, Public Address system
    • Passenger call and entertainment
    • Automatic announcement system
    • Passenger briefing drill
  • Aircraft exit & operation and evacuation drill
    • Exit procedure – normal operation & Emergency Operations

Professional Certificate in Cruise Services

BMA’s Advanced Short Professional Courses are specifically designed to give students the training and experience required to provide top quality service while working as part of a crew member. Our program provides the proper mix of theory, skills development and practical experience to ensure graduates are ready to serve efficiently and confidently.

Cruise Services programme provides student the training and experience they need to provide top quality service while working as part on cruise crew. Some of the training includes history of the cruise industry. Understanding of cruise crew responsibilities, duties and emergency / safety procedures will also be a neccesity.

Students will be assessed by their assignment, projects, case studies, observation, exams, presentations and role-plays that will be held in the mock aircraft or at the cruise training centre.

Domestic Student:  Successful completion of SPM

International Student:  Successful completion of Year 10 or equivalent and minimum English Placement IELTS 5.5 or equivalent

  • Orientation
  • Hospitality and Service
  • Spirit of Service
  • Tourism
  • Lodging Sector Part 1
  • Lodging Sector Part 2
  • Hotel Operations and Careers
  • Food and Beverage Sector
  • Restaurant Operations and Careers
  • The Cruise Sector
  • Cruise Operations
  • The Entertainment & Gaming Sector
  • Conventions and Event Planning
  • The Peaceful Traveller